Joshua Meinert TS #16

Suyeol ordered a Lego sports car online but the package they sent did not include the car, but instead was a supply of face masks. He had been in contact with customer service about the mistake. In addition to our normal Conversation Partner session, I scheduled a meeting to tutor him on proper English etiquette when speaking with customer service. We began by clarifying our issues with the product and all the possibilities of corrections; such as a refund, resending the correct issue, etc. After more research of the website he ordered it from, we discovered that the site scams often. We then redirected our focus to reaching out to his bank to check for fraudulent activity because that is something the reviews of the site warned about.